TERMS & CONDITIONS
This website is operated by SEN Tea. Throughout the site, the terms ‘we’, ‘us’, ‘our’, 'SEN' and 'Sen Tea' refer to SEN Tea.
SEN reserves the right to make adjustments to information or pricing at any time.
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website.
PAYMENT
Product prices in Australian Dollars.
SEN accepts payments through Credit Card (Via Stripe)
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our shop and its service providers.
SHIPPING & HANDLING
SEN does its utmost to ensure orders are dispatched within two to three working days after receipt of an order but does not guarantee it if there are circumstances beyond their control.
AUSTRALIA -
Complimentary Standard Shipping w/ Tracking (2-5 business days)
Express Shipping w/ Tracking (1-2 business days) - Flat Rate 12AUD
Complimentary Express Shipping on orders over 100AUD
INTERNATIONAL -
International shipping usually takes 3-10 business days for Standard shipping and shipping rates will be calculated at checkout depending on your location and order size.
Please note shipping options at checkout
You may be subjected to import duties and taxes that are levied once the merchandise reaches your country which are payable by you. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
RETURNS & EXCHANGE
At SEN we take great care in packing our products so they reach you in perfect condition. If accidents occur during shipping, we will exchange these faulty/damaged products. Simply email us within 2 days to arrange for an exchange. Original receipt and a written note advising us of the fault/damage must be accompanied with all returns. Upon receipt of the products we will send you a replacement.
We take pride in our product, although in the event that the customer deems a product unsatisfactory, it can be returned for a full refund (minus postage and handling costs). We require a return form attached stating why the product is being returned, along with the receipt, mailed to P.0 Box 10, Prahran, VIC 3181 Australia.
COPYRIGHT
This website and all designs, text, graphics, is the copyright and intellectual property of SEN. Any reproduction, use or quotation of materials on this site requires prior consent from SEN.
PRIVACY POLICY
At SEN we value our customer’s privacy.
Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
For more information and further enquiries, contact us at info@sentea.com.au